Frequently Asked Questions


Below are frequently asked questions from users of TrackABus. If your question isn't answered below contact us with your question.



How can I use this system while I'm at the bus stop?

Instructions:

  • Via SMS: Simply text the stop number you want information on prefixed with 'NPY' to 400 on your cell phone (e.g. 'NPY 1204' to 400). (To find the stop numbers simply look on the website before hand to find the stop numbers relevant to you.) (Note SMS calls are full rate and even if you have a texting plan the SMS message will likely cost 20c.)

Why does the TrackABus system sometimes lag behind the buses actual position?

The TrackABus system gets information from the Connector bus approximately every 30 seconds, so please don't wait until the last second to go to your stop.

What does the location of buses (e.g. 2 stops away) and time-based information (e.g. 5 minutes away) mean?

Due to varying traffic conditions and passenger numbers, predicting the exact time the Connector bus will arrive at a stop is difficult.  The most reliable indicator is what we do know for sure - where the bus is now.  The time estimate is based on the expected time to travel this distance under normal conditions.

Why did a bus that I saw on the street not show up in the TrackABus system?

The most likely cause of this problem is that the GPS or wireless communications hardware on the bus suffered a glitch or needs repair.

Of course, the hardware may be working fine and you may have experienced some other bug in the TrackABus system.  In any case, it helps us to hear from you about this type of problem, so please let us know about your experience using the TrackABus system.

Can I bookmark my favourite stop?

Yes.  Simply bookmark the page on which you have found information for your stop.  From either the desktop or mobile sites, just click the stop you are interested in and bookmark as you would any other site. The bookmark saved for this page will bring you back to this stop.

How does TrackABus work?

Please see the About page.

How can I help improve TrackABus?

To report any issues using TrackABus, Contact Us.

What does the TrackABus SMS service cost?

At present the TrackABus SMS service costs 20 cents per text. (It is free to use TrackABus through either the desktop or mobile web interfaces, and these interfaces will yield a fuller and better user experience.)